I have a grievance against me - who hears it?

Managing employee grievance

Employee grievances and complaints need to be managed properly. Common grievances might concern an employee’s role, their workplace or another member of staff.

We understand that dealing with grievances is difficult for all parties concerned. However, whether you’re a business owner or a HR professional, your goal should be to resolve those issues promptly and effectively, so they don’t escalate.  

Your employee needs to receive a fair hearing and outcome, and by following the correct procedures you’ll minimise the risk of being dragged into any potentially expensive employee tribunals.

Contact us Book an appointment

We recommend you take the following steps in the grievance process:

  1. Review your grievance policy and procedures
  2. Organise a grievance hearing 
  3. Investigate the grievance
  4. Make a decision and notify your employee
  5. Any further action is dependent on whether your employee accepts the decision, or decides to appeal against it.

Want an independent and impartial view? We can advise or chair hearings.

 

Contact us today for a confidential discussion
HR for SMEs

Training

If managing staff falls under your remit, you’ll need to have a solid grasp of grievance procedures.  In our interactive training sessions, we use real-life workplace situations, leaving you equipped with the skills and confidence to manage grievance procedures in your own workplace.

We can offer courses either as online live lessons, or face-to-face, depending on your preference. Our courses are delivered by CIPD qualified HR professionals. Topics include:

  • Managing employee grievance
  • Conducting a workplace investigation.

We also offer training on a variety of HR-related topics.

Check out our training page
 
 
 
The service and support are excellent; delivering cost-effective, clear advice and practical solutions which were easy to implement. I could not have asked for anything more. I would definitely use this service again and recommend it to other small businesses without a personnel function.
Leslie McDonald Google Reviews
Sue West was recommended to us by a friend. The service she has provided has been invaluable, especially during the challenging time of the pandemic. Sue is always on hand to provide great advice and services to support our business in such a professional and yet very human, down to earth way. Thank you.
Filip Jovetic Google Reviews
We’re not going to lie. We viewed the employment of an HR consultant as yet another turn of red tape strangling our relatively small and straight-forward business. Within weeks, we were proved wrong. Sue West has made life easier, not harder and we can already see how getting things right in the first place will save our business time and money later. She is quick, informed, incredibly nice, and speaks the abstruse language of employment law in words that we and our employees understand.
James and Karen Lowther Holdenby Estate
Brilliant, professional and knowledgeable.
BTAC Services Google Reviews
West HR offered an excellent service. Very professional, thorough and detailed throughout the process.
Brian Noble Google Reviews
West HR are always quick to respond to our questions, queries and requests for support. We have used West HR on numerous occasions, both face-to-face and remotely, and they continually impress us with their practical hands-on solutions. I would highly recommend them.
Louisa Rose Google Reviews
Excellent HR consultancy services delivered professionally and promptly. As a business owner, employer and advisor to other businesses, I have no hesitation in recommending West HR, and often do. Being a small business ourselves, we do not have the resources for an in-house HR department, so West HR fulfils this role, giving us the reassurance we need that our HR requirements are met to the highest standard.
Thea Hood Google Reviews

Any questions?

Get in touch and we’ll get right back to you. We value human interaction, so rest assured, there will be no chatbot or automated impersonal response from us.